Refund Policy

Every Artemorie arrangement is made to order, thoughtfully handcrafted with carefully selected preserved roses, and thoroughly inspected before dispatch.

All sales are final. Due to the made-to-order nature of our arrangements, we do not accept returns, exchanges or cancellations for a change of mind once an order has been placed, except where required by applicable law.

Order details and changes

Please review your arrangement, colour, gift message and delivery details carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to accommodate changes before preparation begins, but changes cannot be guaranteed.

Natural variations

Each rose is unique. Slight differences in shade, bloom size, petal shape and arrangement are a natural part of preserved flowers and handcrafted work. Product photographs illustrate the overall style and colour; each finished arrangement will have its own individual character.

These natural variations are not considered defects.

Damaged or incorrect orders

If your arrangement arrives damaged or you receive an incorrect item, please contact us promptly with your order number and clear photographs of the arrangement and packaging. Keep the original packaging while we review the issue.

We will assess the circumstances and arrange an appropriate resolution, including any remedy required by applicable law. Please contact us before returning an item.

Contact us

For questions or assistance with your order:

Email: info@artemorie.com
Phone: 647-861-9966

Nothing in this policy limits your rights under applicable consumer protection laws.

Thank you for choosing Artemorie and supporting thoughtful, handcrafted floral design.